Return Policy
Return Policy
RETURN POLICY
Last updated November 21, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at customhardwoods.ia@gmail.com to obtain a Return Merchandise Authorization and merchandise number. After receiving Return confirmation and merchandise number, place the item securely in its original packaging and If returning due to damage, will need proof of damage to receive pre-paid shipping label, then mail your return to the following address:
Custom Hardwoods LLC
Attn: Returns Merch. #:
2750 Iowa Highway 22
Riverside, IA 52327
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. If you have any questions concerning our return policy, please contact us at:
319-591-3375